Service Direct Maintenance Plans
All archival storage solutions offered by Alliance Storage Technologies, Inc. (Alliance) are backed by Alliance’s guarantee of superior service with the highest degree of quality and customer satisfaction.
As the exclusive manufacturer of the Plasmon™ and Alliance product lines, Alliance can provide the full support necessary for proper maintenance of archive libraries. When selecting a maintenance and support plan for optical libraries, there are many aspects to consider.
Service plans include remote, onsite, and telephone support at a variety of service levels depending upon business need. Plans can be configured to fulfill the requirements of any sized business based upon several variables including (but not limited to): coverage hours, response time, and coverage area. Services may include onsite maintenance, preventive maintenance, remote problem diagnosis, software and telephone support.
Alliance also offers a complete line of certified Plasmon™ parts and only certified parts will be used to repair equipment.
- Assures uninterrupted access to valuable business data assets
- Support provided directly through the manufacturer is backed directly by hardware and software development teams resulting in the highest level of technical expertise
- Four levels providing quality support are available
- Expert technical support and hardware services provide expedient response
- Regular Maintenance helps to reduce the cost of system repairs and parts replacement
- Improved product knowledge through access to the technical support website and on-line Knowledge Base featuring manuals and technical documents (whitepapers, FAQs)
- Direct contact with Alliance Technical Support via telephone or email
- Extensive network of Alliance Authorized Service Providers (ASP)
- Support coordination with third-party software vendors