Technical Support

Technical Support

Plasmontech Technical Portal

The Alliance Technical Support website is a bountiful resource for technical information for current and legacy products. Most documents are available to customers and Authorized Service Providers through open-acess however, a password may be required in some instances for accessing proprietary information. 

If you need help with a repair or to contact Technical Support, please see the Contact Us page for detailed contact information. Or, Click here to be directed to the Plasmontech website or go directly to

The plasmontech website has been a valued resource for many years. It is here that you can view product administrative or maintenance manuals, download firmware updates, and much, much more.

The Plasmontech website provides access to:

      • Intellectual Property (IP), which facilitates a much higher quality of service
      • Historical product Knowledge Base
      • Product bulletins
      • Product specific utilities, which facilitate product analysis and isolation of product issues
      • Access to Alliance’s Service Manuals, which provide Service Representatives detailed instructions on service procedures
      • Service diagnostics tools
      • Media analysis tools (UDO)
      • Firmware/Software and Patches
      • New or enhanced features
      • Much more...

Need a Return Material Authorization (RMA)?

Click here

Authorized Service Provider Training Courses

Alliance offers detailed technical optical and library training courses for Alliance and Plasmon™ brand mass storage products. Note that product training is separate for optical and library products. These courses are designed for the Level 1 electronic equipment maintenance provider. Graduates of our courses can expect to resolve optical drive problems exposed during on-line and stand-alone operations. 

Additionally, Operator and Administrator training are available through Alliance. Please contact Alliance Technical Support for details – 719.593.7900.

 Click here to view Training options.